LAST UPDATED: 24th February 2014
So please take a moment to learn the five W’s, the how, and other important matters about the information we collect and how we use it. If you have any questions, please contact us at firstname.lastname@example.org
Both non-personal information and personal information may be collected and used by us
The primary objective for collection and use is to deliver and improve our Services
When you provide information to us, use the Services, or register or connect with a social gaming network or other social network service (“SNS”) in connection with use of our Services
By providing information to us directly, using the Services, or registering or connecting with an SNS in connection with use of our Services
Cookies may be used, but options are available to remove/disable certain cookies by the settings on your browser
Services-related promotions (including SMS) may also be used by us, but you will have the option to opt-out of these
Geo location information may be collected from the Device, but unless you opted in, this will not be collected or used in a way that identifies you
We may share your information with persons who help us provide the Services, but only as necessary, and they must keep it confidential
We never transfer your personal information to advertisers or marketers without your separate consent
We do not knowingly collect personal information from children under 13
Other Important Matters
Measures are taken to safeguard information received from you, and we keep your personal information only as long as necessary
The above is a summary only. For detailed information, please see below.
In the course of using our Services, you may provide us, directly and indirectly, with both personal and non-personal information. Personal information is information that can be used to identify you as an individual, and might include your name, phone number, pictorial representation, email address, postal address, etc. Non-personal information is information that does not permit direct association with you. Both personal information and non-personal information may be used alone or in the aggregate with information collected from other users. Certain non-personal information would be considered a part of your personal information if it were combined with other identifiers (e.g., combining your zip or postal code with your street address) in a way that enables you to be identified. But the same pieces of information are considered non-personal information if they are taken alone or combined only with other non-personal information (e.g., your viewing preferences).
Our primary objective in collecting your information is to provide you with a superior and personally relevant user experience. To achieve this, your information may be used as follows:
To help us develop, deliver, and improve our Services, including the following aspects of our Services:
messaging and other communication to and with users
the creation, updating, accessing, and maintaining of lists of friends or contacts
transactions for and use of virtual currency and virtual items
social communication and user-interactive features
the delivery and targeting of advertising in the Services
tracking of advertisement fulfilment metrics in the Services
recommending Services-related products or services of interest directly to you
For market research purposes that support our efforts to deliver a more valuable service to our community of users, including using your information to contact you with announcements, newsletters, and promotional materials related to our Services or to offer you opportunities to participate in surveys, contests, or sweepstakes (any of these a “Promotion”) via our Services.
To provide end-user support.
To audit and analyze data for technical administration, to improve our Services, and for end-user communications.
For location-based Services, we may collect, use, and share precise location data, including the real-time geographic location of the device you use to access or use our Services (“Device”). Unless you explicitly opt-in to permit the use and sharing of your personal information regarding your geographic location, your location data will only be collected and used anonymously in a form that does not personally identify you.
Your information is collected by us when you directly interact with our Services and otherwise through use of our Services via your Device.
Your information may also be made available to us when you register with any SNS for use of our Services and/or permit any SNS to share any of your information with us in connection with your use of our Services, including any profile information (such as username, images, date of birth, real name), type of Device, SNS account ID, gender, location information, and your SNS friends’ lists, and when any changes are made to that information. By accepting an SNS’s applicable terms, you agree and consent to the SNS making such information available to us on those terms.
When you use our Services, we collect information related to your Device as described in “The How” section below. We may also collect information from you when you agree to receive SMS notifications from us concerning events in our games or other software, including the telephone number of your Device.
If you choose to participate in a Promotion, we may request that you provide us with personal information such as your email address or postal address in order to administer your participation in the Promotion.
As already mentioned, we may collect information from you when you directly interact with our Services and otherwise through your access to or use of our Services.
Direct interaction includes such actions as creating a username, providing an email address, creating a friends’ list, chatting with other users, or posting to walls and other forums through our Services. It also includes the sending of pre-formatted messages for various purposes such as to challenge friends to beat a high score. We may store the email address of the friend that you choose to email via our Services, but would only do so for social purposes such as generating friend recommendations. You specifically agree that we shall have the right, but not the obligation, to collect and store the information referred to in this paragraph.
We may also collect your information from third parties who provide it to us, including other users of our Services.
As is standard practice, we do use “cookies” in connection with the Services. A cookie is a small string of text placed on your Device. In addition to strictly necessary cookies that enable us to provide our Services (such those that provide your SNS log-in status when that account ID is linked to functionality on the Services), we may use both performance-gauging and functionality-gauging cookies. Performance-gauging cookies reveal how you use the Services, for instance, which content is the most popular, how much time users are spending there, and what advertising is relevant to you, which helps us provide an optimized experience (we may engage third parties to carry out this analysis, and they may set their own “third party” cookies–see “The Who” for more). Functionality-gauging cookies enables us to remember certain choices you make in interacting with the Services, for instance, any geographic location, language, or fonts you choose, which helps us tailor the Services to your preferences. Neither performance-gauging cookies nor functionality-gauging cookies collect information in any way that personally identifies you.
Except for cookies strictly necessary for enabling us to provide our Services, you have the option to disable cookies stored on your browser by changing the options in your browser to stop accepting cookies or to prompt you before accepting a cookie from the content you visit. Note that local shared objects or “flash cookies”, which are different from HTTP cookies, may require different treatment for removal or disablement depending on the version of browser used. If you do not accept cookies, you may not be able to view or use parts of our Services due to limited functionality. Some cookies we use may be stored using a web-browsing component other than a browser application–these cannot be disabled on your Device, but the information collected does not personally identify you, and does not permit tracking between Services.
Some of our Services, including messaging, may use “click-through URLs” linked to other content on our Services. We track this click-through data to help us determine interest in topics, Services usability, and other measures of user engagement.
In using our Services, our servers record information sent from your Device, which may include information such as device type, mobile carrier, unique device identifier (“Device Number”), Internet Protocol (“IP”) address, browser type, language, Internet service provider, network status, time zone, geo location, referring and exit pages, time spent, information searched for, time and date stamp, clickstream data, and other statistics on your use of our Services; for some games or other software no Device Number is recorded but in those and other cases we may have access to a generated and non-permanent unique identification number functionally matched with your Device (“Matching Number”).
Our Responsibility for Our Collections
Interaction with Other Users via Social Features
As mentioned in “The Why”, social interaction is an important part of our Services. You understand and agree that your Profile may be viewable in the Services by other users of the Services and may also be searchable for the purpose of facilitating user-user invitations or other social aspects of the Services. You also understand and agree that certain in-Services achievements/activities of yours may be displayed and viewable in the Services by other users of the Services in connection with social features of the Services. For example, other users of the Services may be able to see your leaderboard ranking, an item you received in a game, or your in-game event history (event ranking, points, etc.). Note that where available you may have the option to change certain aspects of your Profile (e.g., profile image).
Persons with Whom We May Share Your Information
You agree that we may share your information as follows:
With Third Parties for Industry Analysis and Advertising
You agree that we may share technical information related to your Device ( such as IP address, Matching Number, or Device ID), aggregated non-personal information, and anonymous information with advertisers, ad networks, and analytics analysis entities (“Ad Entities”) with whom we have strategic relationships, and Ad Entities may also be permitted to collect such information via cookies and other tracking technologies. This information may be used to undertake user trend analyses, demographic profiling, and analytics, and to provide to you tailored and personalized ads and advertising (behavioural advertising). Please note, though, that some Ad Entities also act as Service Providers (defined below) for us, and in those cases we may share your information as explained below.
With our Service Providers
Sharing of your information may also occur where we engage or employ service providers, vendors, or other third parties to help us provide our Services (each a “Service Provider”) (e.g., improvement of our Services’ features, promotion and marketing, administration, analytics, customer service, cloud storage, hosting, and other related services), to provide the Services on our behalf, or to assist us in analyzing how our Services are being used. Our Service Providers may have access to your personal information only to perform these tasks on our behalf, and they are obligated not to disclose or use your personal information for any other purpose.
With Certain Third Parties in Special Circumstances
At times, we may disclose information about you to law enforcement officials or private parties as we believe necessary or appropriate to respond to claims and legal process (including subpoenas), to protect the property and rights of Crystal Cove Network or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity.
Under another special set of circumstances, for example, in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy, we may sell or transfer some or all of our assets, and in this connection we may transfer all of your information, including personal information, to any successor entity.
Policy Not to Collect Personal Information from Children
None of our Services is intended for children under the age of 13 (“children”) and we do not knowingly collect personal information from, or store personal information of, children. We will upon notice or discovery take all reasonable efforts to erase or destroy any such personal information that may have been collected or stored by us without our knowledge.
Other Important Matters
Push and Local Notifications
Unless you indicated otherwise at installation or chose not to receive push and local notifications where the option is made available to you, you agree that we may send push and local notifications to your Device concerning updates, events, and special offers for our mobile games and other mobile applications of the Services installed on your Device. Please note that where available you may have the option of deactivating push or local notifications by changing the settings of the game/application or of your Device.
Protecting Your Information
We take your privacy very seriously and employ reasonable administrative, physical, and electronic measures to safeguard information received from you and held by us against identity theft and unauthorized access or alteration. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of your personal information. We do not and will not, at any time, request your credit card information, your username, login password, or any national identification numbers in a non-secure or unsolicited communication (e.g., via e-mail, telephone, or mobile device). We will not keep your personal information any longer than needed for the purpose it was collected or than is necessary for legal or legitimate business purposes.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” or “personal information” (as defined in applicable statutes on security breach notification) to you via email or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement; or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Corrections and Certain Opt-Out Options
Where you share information with other users through the communication channels of our Services, you generally should not expect to have any ability to modify or remove such communications. Nor should you expect us to modify or delete your comments upon your request.
For a Promotion, you have the option to opt out at any time from participation in such Promotion and the receipt of any related communications by following unsubscribe instructions provided in the relevant communications, or by selecting not to receive communications from us where the relevant media service offers that option.
You may have the option of deleting a Matching Number by performing a dedicated reset or a Device factory reset from the settings of your Device. You understand that by deleting a Matching Number any and all data you had prior to the reset may be lost and irretrievable, and that you may not be able to view or use portions of our Services due to limited functionality.
If you wish to stop receiving SMS messages from us, text “STOP” to the number from which they are sent.
For more information, including possible options you may have, on the use of behavioural advertising by Ad Entities generally, see, e.g., the Digital Advertising Alliance, the Network Advertising Initiative.
Other Websites and Services
Our Services may contain links to other websites and online services or offers from third parties. For example, our Services may include offers from third party advertisers or the ability to engage in transactions with such entities. If you choose to participate in offer-linked information requests or “click on” an advertisement or another third party link, you may be directed to that third party’s website or service and/or be prompted to provide personal information in connection with such activity.
California Residents: Your California Privacy Rights
California law permits those of our customers who are California residents the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at email@example.com
To the extent that any of our mobile applications of the Services collects personally identifiable information, that is done only as strictly necessary to enable us to provide those Services (see The How, above), and this cannot be disabled by “do not track” or other mechanisms available via your mobile Device’s browser.